Customer Service


    We have a skilled team of customer service representatives that are waiting to help you. You can call, e-mail or live chat with any of us at your convenience.

    Headquarters Monday/Friday, 09:00-12:30 / 14:30-18:00 (CET)
    Call us: +39 0332 237252

    GENERAL INFO info@bertonieyewear.it
    TECHNICAL INFO customer_care@bertonieyewear.it  
    PRESCRIPTION RX INFO ottico@bertonieyewear.it  
    CUSTOM LINES ( OEM ) m@bertoni-iwear.ch  


    Packages are generally dispatched within 1 day after receipt of payment and are shipped via FEd-EX, generally delivered within 48 hours inside the EU and 7 working days outside EU. Whichever shipment choice you make, we will provide you with a link to track your package online. Shipping fees include handling and packing fees as well as postage costs. Your package will be dispatched at our own risk and special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

     EXTRA EU PriorityEU PriorityEU Standard
      Package arrives 5 to 7 business days after processing if ordered by 12:00 noon (PST). Package arrives 3 to 5 business days after processing if ordered by 12:00 noon (PST). Package arrives 5 to 7 business days after processing if ordered by 12:00 noon (PST).

    Purchases made through the site occhialimoto.com are subject to Italian law governing mail-order sales. Whenever the Customer has made a mistake in the order or received an undesired article, he or she has 30 days from the date of delivery to exercise the right to withdraw and return the Product. The right to withdrawal is subject to the following conditions: · this right is applied to the product as a whole and not to its single parts or components; In order to exercise the right to withdraw, the Customer must send a notice indicating the intention to withdraw within the term of 10 (ten) working days from the date of receiving the product. writing to this email address: customer_care@bertonieyewear.it. At the same time as the intention to withdraw is sent, the Customer must proceed to the return of the undesired product to Bertoni iWear SRL, via Feltre, 6 - 21100 Varese - Italy. Refund will be applied immediately upon receipt the return. ATTENTION: The return of products purchased by cash on delivery will be made with a purchase voucher equal to the value of the product itself.